How to See a Doctor
The Practice is working under exceptional circumstances due to the threat of the recent Coronavirus (COVID-19) infection. In light of this, we have temporarily changed our appointment system in order to minimise risk to staff as well as patients.
The majority of appointments will be bookable only on an “on the day” basis. There are some appointments available between 7.30am and 8.30am 24 hours in advance only. It is not possible to book a GP appointment in person at reception before 9am.
If you telephone and there are no appointments left for that day, regrettably we can only ask that you try again the following day.
The triage system, whereby anyone who requires urgent medical attention will remain in place. Anyone who requires to see a Doctor should give the fullest details to the receptionist who will pass on this information without delay to allow a Doctor to call the patient back and consider how best to proceed. PLEASE DO NOT ABUSE THIS AND ONLY ASK FOR A DOCTOR TO CALL BACK IF IT IS ABSOLUTELY NECESSARY.
Requests for HOME VISITS must be made before 10.30am in order to enable the Doctors to prioritise these visits.
Finally please remember that the Doctors and staff at the Practice are as concerned as you are that this situation has arisen. If unfortunately there are no appointments left when you call there is nothing we can do but ask you to try again the next day. Venting your frustration on the reception staff by being rude or abusive will not remedy the situation, suddenly create the appointment you desire or lessen the stress for you or them. It is all the more important that you ensure you attend any appointment you have booked and if you no longer require that appointment please telephone at the earliest opportunity to cancel it.
If you have an appointment which you no longer require or are unable to keep, please inform us as soon as possible. We need to know at the very least, one hour in advance so as to offer the appointment to someone else who needs it.
We do have issues with patients missing appointments which could have been otherwise used for other patients in need. Repeated failure to cancel/attend appointments will lead to removal from the Practice.