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Noticeboard

FURTHER CHANGE TO APPOINTMENT SYSTEM

Unfortunately due to an unforeseen  reduction in GP and Advanced Nursing Practitioner resources the Practice is unable to offer as many appointments per week as has previously been the case.     Advertisements have already been placed and every effort is being made to recruit a GP/Advanced Nursing Practitioner.

With effect from Wednesday, 25 September 2019 the majority of appointments will be bookable only on an “on the day” basis. There are some appointments available between 7.30am and 8.10am and a few will be bookable online up to one week in advance.  If you telephone and there are no appointments left for that day, regrettably we can only ask that you try again the following day.

The triage system, whereby anyone who requires urgent medical attention will remain in place.  Anyone who requires to see a Doctor should give the fullest details to the receptionist who will pass on this information without delay to allow a Doctor to call the patient back and consider how best to proceed.  PLEASE DO NOT ABUSE THIS AND ONLY ASK FOR A DOCTOR TO CALL BACK IF IT IS ABSOLUTELY NECESSARY.

Requests for HOME VISITS must be made before 10.30am in order to enable the Doctors to prioritise these visits.

Finally please remember that the Doctors and staff at the Practice are as concerned as you are that this situation has arisen.  If unfortunately there are no appointments left when you call there is nothing we can do but ask you to try again the next day.  Venting your frustration on the reception staff by being rude or abusive will not remedy the situation, suddenly create the appointment you desire or lessen the stress for you or them.    It is all the more important that you ensure you attend any appointment you have booked and if you no longer require that appointment please telephone at the earliest opportunity to cancel it.

Home Visits                               

homevisits

If you require a home visit we encourage you to phone where possible, before 10am so that the visits for the day can be planned efficiently.

Chest pain, shortness of breath, stroke symptoms (face drooping, arm weakness, speech difficulty) and loss of consciousness are emergencies please dial 999 if you are displaying any of these symptoms.

Visiting will normally take place early afternoon.  Please only request home visits if you are incapable of attending the surgery.  Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment.  It helps us to judge the urgency of the call if you describe the symptoms.  The receptionists are trained to deal with your call so do expect to be asked.   All information is confidential.  The doctor will telephone prior to, or instead of, visiting.

Children

Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit.   We rarely visit children at home as a responsible adult should be available to bring them to the surgery.

Our home visiting policy

  • You cannot insist that a GP visits you at home.
  • A GP will only visit you at home if they are satisfied that your medical condition requires it. A GP can also decide how urgently a visit is needed.
  • Due to increasing demand GPs can no longer automatically visit any patient who requests a home visit. All visits must now be triaged and dealt with according to clinical need.
  • GPs are better able to assess patients in the surgery where they have access to specialist equipment, good lighting and examination facilities and therefore it is always the preferable site for any consultation.
  • GPs having to visit inappropriate house call patients are delayed from visiting those patients who are in genuine need of a visit and therefore this poses an unacceptable clinical risk.
  • GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.
  • GPs are not obliged to visit a patient if they have assessed the patient's clinical need on the telephone and are satisfied that they are suitable for an alternative method of healthcare.
  • As long as the GP has provided a plan for a patient (which may be an appointment the same day, a future day, telephone advice or attendance at another healthcare site such as A&E or a message communicated via reception) then the partners of Glebe Medical Practice will support any such decision made.

 

 
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