The Glebe Medical PracticeAbbeygreenLesmahagow, ML11 0DBTel: 01555 892328
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
We welcome feedback and suggestions as a positive way of improving services.
If you have a complaint about any aspect of the service you have received, please let us know. We operate a practice complaints procedure in line with national NHS guidelines; copies of the procedure are available from reception staff and our Practice Manager, Fiona Gormley will be happy to speak to you on any matter of concern.
All staff working in the Medical Centre have the right to carry out their duties without threat of violence or intimidation. The practice has a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of staff or other patients. This includes verbal abuse on the telephone. We promise to treat all our patients with respect and courtesy and expect to be treated in the same way.
Late Patient Policy
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