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Noticeboard

FURTHER CHANGE TO APPOINTMENT SYSTEM

Unfortunately due to an unforeseen  reduction in GP and Advanced Nursing Practitioner resources the Practice is unable to offer as many appointments per week as has previously been the case.     Advertisements have already been placed and every effort is being made to recruit a GP/Advanced Nursing Practitioner.

With effect from Wednesday, 25 September 2019 the majority of appointments will be bookable only on an “on the day” basis. There are some appointments available between 7.30am and 8.10am and a few will be bookable online up to one week in advance.  If you telephone and there are no appointments left for that day, regrettably we can only ask that you try again the following day.

The triage system, whereby anyone who requires urgent medical attention will remain in place.  Anyone who requires to see a Doctor should give the fullest details to the receptionist who will pass on this information without delay to allow a Doctor to call the patient back and consider how best to proceed.  PLEASE DO NOT ABUSE THIS AND ONLY ASK FOR A DOCTOR TO CALL BACK IF IT IS ABSOLUTELY NECESSARY.

Requests for HOME VISITS must be made before 10.30am in order to enable the Doctors to prioritise these visits.

Finally please remember that the Doctors and staff at the Practice are as concerned as you are that this situation has arisen.  If unfortunately there are no appointments left when you call there is nothing we can do but ask you to try again the next day.  Venting your frustration on the reception staff by being rude or abusive will not remedy the situation, suddenly create the appointment you desire or lessen the stress for you or them.    It is all the more important that you ensure you attend any appointment you have booked and if you no longer require that appointment please telephone at the earliest opportunity to cancel it.

Confidentiality

ConfidentialityThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

 
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